Terms of Service

Last updated: 9 October 2026

These terms apply to all services provided by Nexus International Commerce, Nicosia, Cyprus (“we”) to business customers (“Client”). A signed proposal or statement of work (“Proposal”) together with these terms forms the agreement. If the Proposal conflicts with these terms, the Proposal prevails.

1. Business customers only

Our services are intended for businesses and professionals, not consumers.

2. Scope

The services, deliverables, number of users, apps, hours and go-live date are those stated in the Proposal. Work outside that scope is a change request and is quoted separately before it starts.

3. Client responsibilities

The Client provides timely access to people, systems and complete data in the agreed format, reviews and approves deliverables within 5 working days, and appoints a project contact with authority to decide. Delays on the Client’s side move the timeline by the same period.

4. Fees and payment

Monthly management fees are invoiced in advance each month. Fees are in euro or US dollars and exclude VAT, which is added where applicable. Unless the Proposal says otherwise, setup fees are invoiced 50% on signing and 50% on go-live, and invoices are payable within 14 days. Late payments bear statutory interest, and we may pause work while invoices are overdue.

5. Odoo subscription and third parties

Odoo subscriptions are contracted with Odoo S.A. under its own terms, and their fees are not included in our prices. We are not responsible for the availability or changes of Odoo software, Odoo Online hosting, or third-party apps and services.

6. Acceptance

Deliverables are accepted when the Client approves them or starts using them in production, or 10 working days after delivery if no material defect is reported.

7. Warranty and support

We perform services with professional care. Defects in our configuration or custom code reported during the post-launch support period of the package are fixed free of charge. After that, support is provided under a support plan.

8. Intellectual property

After full payment, the Client owns the configuration and custom code developed specifically for it, subject to the licences of Odoo and any open-source components (such as LGPL or OPL). We keep the right to reuse general know-how and non-client-specific tools.

9. Confidentiality and data protection

Both parties keep each other’s confidential information secret. Where we process personal data on the Client’s behalf, our Data Processing Agreement under Article 28 GDPR applies.

10. Limitation of liability

Our total liability under an agreement is limited to the fees paid by the Client under that agreement in the 12 months before the claim. We are not liable for indirect or consequential loss, lost profit or loss of data that could have been prevented by normal backups. Nothing limits liability that cannot be limited by law.

11. Termination

Either party may terminate on 30 days’ written notice, or immediately if the other party materially breaches and does not remedy within 14 days. The Client pays for work done up to termination.

12. International clients

Fees are payable in the currency stated in the Proposal (euro by default). If the Client is required by its local law to withhold any tax from a payment, the Client increases the payment so that we receive the full invoiced amount, unless the Proposal says otherwise. Each party complies with applicable export control and sanctions laws, and we may decline or stop work where providing it would breach them.

13. Language

These terms are written in English. If they are translated, the English version prevails.

14. Governing law

These terms are governed by the laws of the Republic of Cyprus. The courts of Nicosia have exclusive jurisdiction.